Key Control Office

Key Control Office

Under the Division of Public Safety, the Key Control Office provides a key dissemination and lock maintenance service to the Mason community. We have a customer service window at each campus. Our main office is located at Nottoway Annex, Room 133. Please read University Policy 48: Building and Entry Access, for further details and regulations.

Should you need assistance with a the repair or maintenance of a mechanical lock, please submit a work order via schooldude . Our university approved labor rate is $56.03 per hour and our material cost is set by the vendor. You will be charged automatically through the system, if cost apply to your work order.

Should you need a key, to an office or building. Submit the Key Request Form that can be found in the forms page. Please fill out the form completely, to include the authorizing signature. You may submit the forms to, mail it to key control MSN 2A8, or drop it off at the Nottoway Annex, Room 133. Please allow a week for us to complete your request and a customer service representative will notify the individual when the key is ready to be picked up. The individual(s) who have been authorized to have specific office keys can report to the Key Control Service Window with a GMU ID card to obtain the keys. With over 15,000 locks on all campuses, lock shop services has a vital role in keeping all of our buildings safe. Special keys will only be issued upon recommendation of the respective Dean of Vice President and approval of the Chief of Police.

Customer Service Location and Hours:

  •  NOTE: Due to COVID-19 we are by appointment only, call us or schedule at to meet with us. We apologize, our lobby is very small.
  •  Nottoway Annex Lock Shop Hours (703) 993-2823 
    • Monday’s: 9am – 5pm
    • Tuesday’s: 9am – 5pm
    • Wednesday’s: 9am – 5pm
    • Thursday’s: 9am -5pm
    • Friday’s: Closed
  • Arlington Lock Shop Hours – (703) 993-8207
    • Monday and Wednesday 9am – 1pm
  • Prince William Lock Shop Hours – (703) 993-8369
    • Tuesday and Friday 9am – 1pm

* Hours at satellite shop are subject to change due to coverage.

For repairs to existing locks; to change, or to order new locks, please go to the university work order system “School Dude” . If you have difficulty accessing or entering a work order, call them directly at (703) 993-2525.